We are currently looking to recruit a Head of UK Operations to join Group Supply Chain & Operations team here at Nisbets As the Head of UK Operations, you will be responsible for driving exceptional customer experience by ensuring optimal order OTIF (On-Time, In-Full) performance, maximising pick-face product availability, pick & pack accuracy & delivering excellence in final-mile delivery, all while optimising cost. We at Nisbets see this role as pivotal in shaping the strategic direction of our UK operations, ensuring a robust and customer-focused operation is key. The ideal candidate for this role will be a strategic leader with a strong focus on cost efficiency, continuous improvement, and operational excellence across our four warehouses in the UK. They will be managing a diverse range of products, around 20,000 stocked and be responsible for the processing of approximately 8,000 orders daily. Key Responsibilities Operational Efficiency : Drive cost-effective processes while maintaining high standards in order accuracy and OTIF performance. Warehouse & Inventory Management : Oversee warehouse operations to ensure high product availability and efficient stock management across multiple locations. Final-Mile Delivery Excellence: Manage and enhance final-mile delivery operations to support customer satisfaction. Continuous Improvement (CI) : Sponsor and lead continuous improvement initiatives to improve operational performance and efficiency. Data-Driven Decision Making : Conduct deep analysis and leverage data to inform strategic decisions, enhance productivity, and improve service levels. Automation & Innovation : Maintain & improve current automation & Identify and implement automation opportunities to streamline processes and enhance efficiency. Key Skills and Experience Required Proven experience in leadership in a high SKU, high-volume, multi-site environment. Strong analytical skills with a track record of data-driven decision-making. Experience of driving change in complex process & systems environment Expertise in warehouse operations, inventory management, and final-mile delivery. Demonstrated experience in managing cost efficiency and implementing CI methodologies. About Us Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again. We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are. We’re determined to take the next step. But we need your help to do it. It’s all about you. If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you. You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do. Ready to take the next step with us? Apply today. Other details Pay Type Salary