The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Patient Access, Cancer Services and Analytical Development.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the Health Equity and the Right to Treatment (HEARTT) tool which culminated in being awarded the Innovation and Improvement in Reducing Healthcare Inequalities Award 2022 and being recognised with the Best Healthcare Analytics Award 2024 for the collaborative work alongside IBM and Celonis regarding Outpatient Optimisation and Patient Engagement at the prestigious Health Service Journal Awards.
In conjunction with the Head of Clinical Administration, assist in planning, development and redesign of services and processes to lead improvements in patient administration across Clinical Coding, Data Quality and Ward Clerks.
Responsible for the development, delivery and sustainability of training packages around patient administration.
Line manage teams directly responsible for the delivery of patient administration including the Clinical Coding team, Data Quality team and Ward Clerk team.
Provide key support and resource to Clinical Groups in the operational management and delivery of performance of patient administration. Providing challenge and governance of recovery plans to achieve improvement of coding and data quality performance.
Provide assurance to the Trust on compliance of policy and performance reporting for clinical coding, data quality with conjunction with the ward clerk team ensuring the Trust achieves its national IG requirements.
Deputise accordingly for the Head of Clinical Administration for internal and external commitments as required.
Maintain a skilled Clinical administration team who can provide specialist skills and knowledge to support the Trust in performance management.
Achieve improvement in the completeness and accuracy of data recording and ensure data quality processes are in place.
Regularly monitor targets for the Trust and provide papers/reports to senior managers and Trust Board on Coding, Data Quality and Ward Clerk aspects providing updates, escalation and translate complex information.
Work with Informatics and IT application management teams in ensuring systems fully support accurate pathway management for internal and external reporting.
Attend and chair necessary meetings working with the Director of Performance & Informatics to provide governance and assurance on clinical administration delivery.
Provide leadership and motivation to the Clinical Coding, Data Quality and Ward Clerk teams, supporting their personal and professional development.
Formulate and be responsible for the implementation and review of the Clinical Administration policies and aligned standard operating procedures to support and underpin the delivery of an effective clinical administration team.
Analyse complex problems with regards to administration management and work with clinical services to devise practical and workable solutions.
Responsibility for the budget within your team regularly reviewing establishments and skill mix to ensure they are effectively managed and have organisational efficiency.
Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs.
Act as the primary contact for service users throughout the Trust and to be the named Senior Manager for one or more clinical or corporate divisions ensuring a coordinated approach to delivery.
Take a lead role in interpreting guidance in areas of key responsibility and implement key policy/guidance initiatives.
Undertake any internal or external training courses required by the role, as well as mandatory training in line with UHCW policy.
Be aware of, and abide by, Trust policies across the whole business.
This advert closes on Monday 7 Apr 2025.
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