At the heart of our company are our amazing employees, each bringing their own perspective, talent, and approach. Are you ready to enter a new and exciting phase of your career?
* Reports to: Head of Global Logistics & Operations
* Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm
* Salary: £26,000 per annum depending on experience
* Benefits:23 days paid holidays, Company Pension, Permanent contract, Referral programme
Job Overview:
Provide customer support for inventory and logistics.
Duties and Responsibilities:
* Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
* Handling import/export issues (training will be provided)
* Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
* Creating SKU’s (product codes) and ASN (advanced shipping notice)
* Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
* Monitoring the support inbox and providing customer service support
* Checking and approving courier invoices
* Dealing with Freshdesk tickets
* Maintaining the relationship with the warehouses and ensuring they meet their SLA
* Liaising with couriers for incoming and outgoing shipments
Qualifications:
* Educated to A Level preferable
* Previous Customer Service experience is required
* Highly organised and proactive
* Excellent at prioritizing, managing a variety of tasks at once
* Excellent written and spoken English
* Proficiency in Outlook
* Very good understanding of MS Excel
General Information:
* Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL
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