About The Role
Are you a passionate and experienced, cat-loving veterinary receptionist looking for an exciting opportunity in South West London? Look no further! Here at Kitten to Cat Veterinary Clinic in Kew, we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist.
Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and assisting them with scheduling appointments, answering inquiries, and providing general support.
This is a Full-Time position, working 40 hours per week over 5 days.
Your day at Kitten to Cat Veterinary Clinic could include:
1. Welcoming clients and their pets upon arrival
2. Booking appointments and arrivals on the RX Works diary
3. Helping to promote our Healthcare Plan for pets
4. Booking follow-up appointments for pets after their initial consultation
5. Assisting the Vet and Nurse team with queries
6. Managing paperwork for pets' digital records
7. Liaising with clients regarding appointment booking and medication collection
8. Ordering food and medication
9. Processing payments after treatment
10. Handling 0% finance application processing for larger operations
11. Managing a busy reception desk efficiently
About You
Ideally, you will have:
* Previous experience as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary Industry
* Exceptional communication and interpersonal skills
* Strong organizational abilities and the ability to multitask in a fast-paced environment
* A genuine love for animals and a commitment to delivering outstanding client service
* Proficiency in computer systems and software; experience using RxWorks is a massive plus!
Cuddling pets is a must. Pets are everything to our amazing teams.
Interested? Apply today!
About Us
DNA Vetcare is a proudly independent group of multi-award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have taken their years of experience working in high-quality practices to provide exceptional vet care across London and Kent.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your pets. This network is the foundation of our strong reputation for providing the very best care to pets and their owners.
Alan and Dane are dedicated to providing excellent service to clients and respectful, caring, expert care for animals, as well as a supportive and encouraging workplace for their teams.
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