Reprographic/Mail Operator Salary : £27,300 per annum Address : One Bank Street, Canary Wharf, London E14 4SG and 60 London Wall EC2M 5SH Contract: Permanent, full time Hours: 40 hours per week Shifts: Monday through Friday 9am-6pm Break details: 1-hour lunch, unpaid Work model: Fully onsite Williams Lea seeks a Reprographic/Mail Operator to join our team Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. Purpose of this Role: We are seeking a detail-oriented and professional Reprographic/Mail Operator to support our document management team. This role involves the efficient operation of electronic and computerized scanning equipment to convert hardcopy documents into digital formats, as well as managing customer interactions and ensuring accurate documentation handling. The ideal candidate will be responsible for coordinating document collections, verifying and sorting materials according to set guidelines, entering relevant customer and transaction details into systems, and facilitating the secure delivery of original documents. Key Responsibilities: Operate electronic or computerized scanning equipment to convert physical documents into electronic formats Collect incoming documents from clients in a timely and organized manner. Accurately input basic customer information into tracking systems Verify and sort documents according to established procedures and checklists Input customer and transaction details into relevant systems Ensure the safe delivery of original documents to clients, either through courier or direct handover, while managing customer inquiries and concerns To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Reprographics responsibilities including monitoring/replenishing consumables for printers, calibrating machines, preparing files for scanning Reporting issues as per procedure and escalating issues to team leader Undertake all mail, courier, stationery tasks, records management and reprographics services provided within the One Stop Shop Prepare mail and files for digital scanning by removing fixtures and fastenings Scanning of hard copy mail/files into PDF format using high speed scanners Scanning of records Receiving inbound couriers and booking outbound couriers Key Skills Reprographics/mailroom experience Willing to learn or have previous experience with records management tool. Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams Excellent attention to detail skills is a must Knowledgeable about routine maintenance and upkeep of equipment Client focused approach to provide our high standard of service required Ability to work alone or collaboratively daily as part of a wider team Able to keep calm under pressure Excellent communication skills with confidence to deal with clients at all levels Able to make logical decisions, considering all relevant information and alternative solutions Must take ownership for tasks and problems and personal development Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday plus bank holidays Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme You will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWLwilliamslea.com. View our Privacy Notice https://www.williamslea.com/privacy-statement