Main area: Ears, Nose & Throat
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon - Fri)
Job ref: 190-8462-DIR
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Hallamshire Hospital
Town: Sheffield
Salary: £24,071 - £25,674 per annum pro rata for part time staff
Salary period: Yearly
Closing: 10/11/2024 23:59
Interview date: 20/11/2024
Senior Clerical Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.
Job overview
If you have experience of outpatient processes/Lorenzo and have a desire to provide the best patient experience possible, we have an exciting opportunity to work in Ears Nose and Throat as one of our Senior Clerical Officers.
You will lead a small outpatients team to provide an efficient admin service to patients and clinicians (both reception and back office duties).
You will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Ears Nose and Throat Department at the Royal Hallamshire Hospital.
The purpose of this role is to oversee the administration processes of the Ears, Nose & Throat & Hearing Services reception team ensuring designated outpatient administrative tasks are managed efficiently and effectively in line with both national and local standards.
The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication and interpersonal skills and the ability to liaise with staff at all levels.
Main duties of the job
1. To ensure all new starters receive the appropriate local induction.
2. To be responsible for the training of all new starters, devising a suitable training plan and monitoring progress against this.
3. Training of other staff with ad-hoc and/or ongoing development needs, and where standard operating procedures are changed.
4. To be point of contact for ad-hoc queries from the outpatients team Clerical Officers.
5. Produce the weekly rota for the outpatients team to allocate workload.
6. Delegate tasks accordingly ensuring all A&C time is used efficiently and to benefit the running of the service, amending rotas where necessary.
7. Directly support the Clerical Officers during periods of increased pressure, reduced staffing and unplanned leave ensuring any long-term capacity issues are escalated to the A&C Supervisor.
8. To contribute to the development of new local standard operating procedures in conjunction with management, medical, nursing, and clerical teams.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.
Person specification
Qualifications
* 4 GCSE or equivalent inc. English and Maths or Equivalent Experience
* Significant experience of operational admin work within the NHS
Experience
* Experience of validating pathways
* Significant experience in using Microsoft office packages with a particular emphasis on Microsoft Excel
* A clear understanding of NHS clinical and operational systems
* Relevant knowledge and experience of managing and delivering 18wks
* An ability to work effectively with colleagues from a range of disciplines and levels of seniority
* Understanding of relevant Trust policies and ability to ensure compliance
* Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
* Determination and resilience in meeting objectives and deadlines
* Experience of maintaining a fast pace of work
* Knowledge of ENT pathways
* Supervisory Line Management experience
* Good communication skills (written and verbal)
* Good organisational skills
* Ability to work under limited supervision
* Effective interpersonal skills: impact and influencing
* Ability to prioritise workload
* Ability to work as part of a team
* Demonstrate a tactful understanding when dealing with a variety of staff and situations
Other Factors
* Understanding of patient confidentiality
* Ability to remain calm under pressure
* Professional approach
* Prepared to travel when required
* Experience of a busy office and working with professional staff
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
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