Job summary The main purpose of this role is to undertake the procurement of all IT & Telecom related equipment and services on behalf of the S&SHIS and its Customer organisations.To provide an internal procurement service to S&SHIS colleagues and teams.To provide administrative and billing support to the 2nd Line IT Orders Manager.To provide support and to mentor and supervise apprentice/temporary staff including allocation of duties to ensure all processes/procedures are adhered to. Main duties of the job Responsible for the ordering of all IT related hardware/software, solutions and services for S&SHIS Customer Organisations and internally for the S&SHIS teams. Responsible for the ordering of all mobile Telecom and IPT/analogue telephony related hardware, solutions and services for S&SHIS Customer organisations and internally for the S&SHIS teams. Undertake ordering, through delegated ordering and e-requisitioning for S&SHIS Customer organisations. Support the IT Orders Manager with the identification and investigation of fraudulent use of all telecom services. Maintain accurate budget records re the ordering of equipment for both S&SHIS and Customer organisations. Provide support to the S&SHIS Business Manager and the Procurement Team Supervisor relating to all budget and order enquiries. Audit all new equipment received by the Service, ensuring each item is: Allocated a unique reference number, Added to CMDB Protected with security markings Built/Configured using automated Build technologies (SCCM) Prepared for technician delivery and installSupport the IT Orders Manager in IPT and analogue line billing and liaison with customers and suppliers regarding call charges and new/additional services. About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Date posted 21 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 301-JP-24-6689888 Job locations Lawton House Bellringer Road Trentham ST4 8HH Job description Job responsibilities Detailed knowledge of IT & Telecom solutions/contracts/products/suppliers to assist with support and purchase enquiries/arranging quotes. Responsible for the placing of orders on S&SHIS Customer organisations own supplies/ordering solutions. Responsible for the ordering of mobile telecom equipment and contract services direct with 3rd party suppliers. Required to use Visual Display Equipment more or less continuously on most days. Knowledge and Experience of using Microsoft Enterprise Solutions for the imaging of Desktop devices. Job description Job responsibilities Detailed knowledge of IT & Telecom solutions/contracts/products/suppliers to assist with support and purchase enquiries/arranging quotes. Responsible for the placing of orders on S&SHIS Customer organisations own supplies/ordering solutions. Responsible for the ordering of mobile telecom equipment and contract services direct with 3rd party suppliers. Required to use Visual Display Equipment more or less continuously on most days. Knowledge and Experience of using Microsoft Enterprise Solutions for the imaging of Desktop devices. Person Specification Qualifications Essential NVQ 3 above or equivalent in Administration. Advanced computer literacy in Microsoft Office (Excel, Word, Outlook) to diploma level or equivalent. Desirable RSA Level 2 Word processing / typewriting. Experience Essential Experience of Telecoms/ Procurement/ Administration role within NHS. Supplier/ 3rd party account Management experience. Desirable Customer service and complain handling experience. Skills, Knowledge and Abilities Essential Ability to communicate with staff at all levels of the organisation and partner organisations where necessary. Be able to demonstrate that he/she maintains a customer service focus whilst carrying out his/her duties. Ability to communicate technical issues to non-IM&T literate persons at various organisational levels. Understanding of NHS standing financial instructions and procurement systems and services. Desirable Knowledge of local NHS Customer Organisations. Knowledge of Telecommunications technology. Use of Microsoft Enterprise Solutions such as System Centre Configuration Manager (SCCM) Personal Attributes Essential Good task and time management skills. Self-motivated and able to work on own initiative. High level of attention to detail. Effective communicator at all levels. Desirable Ability to travel to various locations across the community. Person Specification Qualifications Essential NVQ 3 above or equivalent in Administration. Advanced computer literacy in Microsoft Office (Excel, Word, Outlook) to diploma level or equivalent. Desirable RSA Level 2 Word processing / typewriting. Experience Essential Experience of Telecoms/ Procurement/ Administration role within NHS. Supplier/ 3rd party account Management experience. Desirable Customer service and complain handling experience. Skills, Knowledge and Abilities Essential Ability to communicate with staff at all levels of the organisation and partner organisations where necessary. Be able to demonstrate that he/she maintains a customer service focus whilst carrying out his/her duties. Ability to communicate technical issues to non-IM&T literate persons at various organisational levels. Understanding of NHS standing financial instructions and procurement systems and services. Desirable Knowledge of local NHS Customer Organisations. Knowledge of Telecommunications technology. Use of Microsoft Enterprise Solutions such as System Centre Configuration Manager (SCCM) Personal Attributes Essential Good task and time management skills. Self-motivated and able to work on own initiative. High level of attention to detail. Effective communicator at all levels. Desirable Ability to travel to various locations across the community. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Lawton House Bellringer Road Trentham ST4 8HH Employer's website https://www.mpft.nhs.uk (Opens in a new tab)