BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world-class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching, and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.
The Role
We are looking for an energetic, responsible, and organised individual to join our Visitor Experience team as a Visitor Welcome Assistant. This role will work within the Visitor Welcome team, contributing to delivering a fun but professional environment, resulting in an efficient day-to-day operation within the welcome department.
Responsibilities
* Welcome our visitors at the start of their visit, processing their bookings & issuing passes.
* Ensure that all visitors have completed the ‘Acceptance of Risk’ documents prior to riding.
* Engage with our visitors to share information they will need for their day but also share information on upcoming events.
* Ability to increase sales in areas such as Coaching and Hire equipment through effective communications, identifying the needs of our visitors on and offsite.
* Monitoring the incoming emails and responding accordingly, following BPW procedures & standards.
* Answering incoming calls from visitors, providing information to queries and problem-solving.
* Engaging with all visitors throughout their visit and ensuring a warm goodbye is given.
* Adhere to existing working practices, methods, procedures, undertake relevant training and development activities, and respond positively to new and alternative systems.
* Co-operate with relevant health and safety legislation, policies, and procedures in the performance of the duties of the post.
* Carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
* Maintain confidentiality and observe data protection and associated guidelines where appropriate.
* Understand and comply with the Company’s environmental policies.
* Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
Minimum Requirements
* Ability to deliver exceptional standards of customer service.
* Proven experience in face-to-face customer service experience, ideally in a sales environment.
* Exceptional people skills, enabling great working relationships with team members as well as visitors.
* Fun, personable, and can be a highly motivated self-starter.
* Genuine interest & knowledge of BikePark Wales.
* Willingness to learn and participate in training programs.
* Strong written, verbal, and non-verbal communication skills.
* Numerate with experience of basic record keeping and cash handling.
* Good IT skills (Microsoft Office package).
* Passion for Mountain Biking, ideally a rider yourself.
* Knowledge of relevant Health & Safety procedures.
* Enhanced DBS certificate.
* First Aid emergency outdoors.
* Ability to communicate in the Welsh language.
If you wish to apply for this role, please e-mail jobs@bikeparkwales.com.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.
BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
#J-18808-Ljbffr