Within a dedicated team, Hemmersbach provides worldwide support for one of the UK’s Big-4 banking institutions.
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.
In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.
Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA, and Asia.
Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours. We also realise that changing your shift patterns needs sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year.
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