Telecare Team Leader
Duration: Up to 18 months
Hours: 35 hours per week
Rate: £25 umbrella an hour (£19 PAYE an hour)
Lewisham Council are looking for a Team Leader to join their Telecare service.
Responsibilities
* This position will oversee a small team of installers and schedulers who are responsible for the implementation of digital devices to the current community telecare users
* Ensure that an estimated 2500 analogue devices are removed and replaced with a smart digital device
* Provide line management responsibility to a small group of staff
* Assist in the purchasing and monitoring of telecare equipment
* Collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless
* Maintain accurate records of the installation of equipment
Requirements
* Experience of customer service to vulnerable people and have an aptitude for technology
* Self starting and have excellent organizational skills and be comfortable with leading and coaching staff
* Knowledge of home based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems
* Experience in working within a community alarm service and using a telecare system or related technological service
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