Humana Business Systems Analysis Lead in Dover, Delaware
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The Business Systems Analysis Lead performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Business Systems Analysis Lead formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action.
Responsibilities:
1. Maintain a knowledge framework within HR - developing processes and protocols for storing information, making it accessible, controlling access, and capturing new knowledge.
2. Content Creation and Management - Oversee the production of high-quality content across various formats like blog posts, articles, social media updates, videos, infographics, and email newsletters.
3. Validate articles and monitor for accuracy on a consistent schedule, working with the business to ensure the most up-to-date information is available to the associates.
4. Develop and maintain a content calendar to ensure consistent content publishing across platforms.
5. Write, edit, and proofread content to maintain brand voice, accuracy, and quality standards.
6. Monitor content performance using analytics tools to identify trends, measure ROI, and make data-driven adjustments to content strategy.
7. Ensure all content aligns with the company's brand guidelines and messaging.
8. Train System and AI Tools to find the best results in the Knowledge base.
9. Problem solving and consultation within complex environments.
10. Work with System Admin Team on prioritization for the business.
11. Own taxonomy pages.
12. Conduct user experience/usability studies/surveys.
13. Demonstrate the ability to make decisions on moderately complex to complex issues regarding technical approach for project components, and work performed without direction.
14. Exercise considerable liberty in determining objectives and approaches to assignments.
15. Lead two P2 roles that will help support their work while focusing on testing and technical support.
Required Qualifications:
1. 8 or more years of business systems experience.
2. 2 or more years of project leadership experience.
3. Demonstrated experience with process documentation and re-engineering.
4. Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Visio.
5. Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
6. Demonstrated experience aligned to content creation and user experience.
7. Demonstrated experience in both strong written and verbal communication.
8. Demonstrated ability to present effectively, influencing Senior Leaders and various levels of Leadership.
Preferred Qualifications:
1. MBA or other Advanced Degree.
2. Experience producing metrics, measurements, and trend reports.
3. Experience in problem analysis and process.
4. Experience with ServiceNow.
5. Previous experience conducting Usability studies/surveys.
Additional Information:
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours: 40
Pay Range: $106,900 - $147,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.
Description of Benefits:
Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
Application Deadline: 03-27-2025
About us:
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.
Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.
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