Key Responsibilities
- Deliver exceptional customer service by resolving technical issues related to broadband technology
- Communicate effectively with customers over the phone and via email
- Provide support for both simple and complex issues
- Collaborate with colleagues to ensure customer satisfaction
Benefits Package
We offer a comprehensive benefits package, including:
• Competitive starting salary of £23,504 rising to £24,064 after 9 months
• Incentives and bonuses
• Online GP access for you and your immediate family
• Paid carer's leave, up to 2 weeks off for carers to support colleagues caring for family or friends
• Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, including mobile and broadband
• Support in carving your own career path, with tailored training
• Season Ticket Travel Loan – funds to pay for travel to and from work upfront
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental
What We Are Looking For
We are looking for a motivated and experienced IT professional who is passionate about delivering exceptional customer service and resolving technical issues. If you have a natural helpfulness, calm demeanor, and ability to build relationships, then this could be the ideal position for you.