Rotherham Doncaster and South Humber NHSFT
The post holder will support the Children's pathways by leading the administration function across the services. They will be responsible for the operational management of the administration staff within a line management structure. The administration lead will take responsibility for administrative and data quality, performance reporting, assurance, and customer service.
Main duties of the job
* Work with Clinical Managers and the Project Support Manager to lead the redesign of administration services to a single point of Contact model.
* Support and cross cover with the Physical Health Admin Lead/Teams.
* Working with Advanced Nurse Practitioners, clinical and administrative staff; establish and streamline administrative processes across pathways and single point of contact hubs.
* Working with colleagues, ensure that IT system functionality is maximised and used effectively for the efficient service delivery.
* Continually review administration systems and processes to ensure quality. Adapt and implement changes and updates where needed to meet commissioners and divisional needs.
* Establish effective staff rotas to ensure adequate cover and functioning of the single point of contact and administrative tasks across single point of contact hubs.
* Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages and required escalation procedures.
* Adapt the single point of contact to accommodate new and emerging services.
* Develop and embed expected customer service standards ensuring they are achieved and maintained in all aspects of administration work and communications.
* Manage supplies effectively and efficiently across the single point of contact hubs.
* Overall management of the service email inboxes.
* Maintain open communication pathways between clinical and administrative staff.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values.
Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Person Specification
Qualifications
* 5 GCSEs including English or equivalent standard of education with an emphasis on numeracy and literacy.
* NVQ 3 in Business Administration or equivalent.
* RSA/OCR Level 3 Typing/Word processing or equivalent.
* Experience in developing, implementing, and maintaining processes, procedures, and systems.
* Experience of liaising with staff across different disciplines and organisational boundaries.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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