Service Engineer - Scientific Instrumentation
This is a full-time role for a Service Engineer - Scientific Instrumentation at Ionoptika Ltd working at our factory in Chandler's Ford and up to 50% at customer sites both in the UK and overseas.
Role Description
Typical work activities will usually include some or all of the following:
* Site visits in the UK or worldwide
* Duration of visits are typically up to 7 days but may be several weeks on occasion
* Seconded to Test department during training phase and when not at customers site for familiarisation in testing and optimising ion beam systems
* Liaise with customers, providing advice and fault resolution
* Liaise with Test / Engineering for 2nd line support
* Liaise with sales to feed back customer requirements, concerns, and future sales opportunities
* Creating documentation in relation to service activities
* Develop and present customer training
* Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
Qualifications
* Degree or HND/HNC in a technical subject preferably Electronics or Science, alternatively a technical apprenticeship in an Engineering company
* 3-5 years of proven experience in a heavily customer focused position involving technical knowledge of a company's products and service, must show experience of supporting electronic/software systems
* Preference given to experience of vacuum systems, Scientific instrumentation (vacuum related, preferred)
* Problem-solving and analytical skills
* Motivated self-starter, able to work alone, and as part of a team
* Fault finding and resolution skills of electronic/software systems
* Excellent communication (written and verbal) and interpersonal skills
* Passport, ability and willingness to travel worldwide as required, potentially at short notice
* Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
* Ability to prioritize and manage several milestones and projects efficiently
* Valid driver’s license and good driving record
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Measuring and Control Instrument Manufacturing
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