Job Profile: Quality Assurance Coordinator
Company: CAREROSE CARE Ltd
Location: Colchester/Harlow
Position Type: Full-Time
About CAREROSE CARE Ltd:
CAREROSE CARE Ltd is a leading home care service provider dedicated to delivering compassionate and personalized caregiving solutions. We focus on enhancing the quality of life for individuals by providing comprehensive support tailored to their unique needs. Our commitment is to promote independence, dignity, and a sense of well-being for those we serve.
Job Summary
As a Quality Assurance Coordinator at CAREROSE CARE Ltd, you will play a pivotal role in maintaining and improving the quality of our caregiving services. Your attention to detail and commitment to excellence will contribute to the delivery of high-quality care to our clients in the Colchester/Harlow area.
Monitoring and Evaluation
* Conduct regular assessments and evaluations of caregiving services.
* Implement quality assurance processes to ensure adherence to established standards.
Compliance Management:
* Ensure compliance with regulatory requirements and industry standards.
* Conduct audits and reviews to verify adherence to established protocols.
Training and Development:
* Collaborate with the training department to identify areas for improvement.
* Develop and implement training programs to enhance caregiver skills and knowledge.
Client Satisfaction Surveys:
* Implement client satisfaction surveys to gather feedback on caregiving services.
* Analyze survey results and develop action plans for improvement.
Incident Reporting and Analysis:
* Oversee the incident reporting process and conduct thorough investigations.
* Develop strategies to prevent and address recurrent issues.
Documentation and Reporting:
* Maintain accurate and detailed records of quality assurance activities.
* Generate reports for management on key quality indicators.
Qualifications:
* Previous experience in quality assurance or a related field.
* Knowledge of healthcare industry standards and regulatory requirements.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Attention to detail and a commitment to continuous improvement.
Benefits:
* Competitive compensation packages.
* Opportunities for professional development and growth.
* Supportive work environment with a focus on teamwork and collaboration.
* Flexible scheduling to accommodate work-life balance.
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