Role Purpose
To drive the growth and success of the Hire Department by proactively identifying and securing new business opportunities while retaining and expanding revenue through the Hire distribution channel. This role supports the financial growth of the department by managing hires and exchanges effectively and fostering trusted relationships with both current and potential Hire customers. The role also includes line management responsibilities, providing leadership, guidance, and development for the Business Development Executive (BDE) to achieve departmental and individual objectives. Clear, respectful, and transparent communication with all stakeholders, both internal and external, is essential to ensure seamless operations and customer satisfaction.
Key Responsibilities
1. Drive engagement and regular contact with all Short/Long Term Hire Customers with a view to retaining and/or extending Hire periods.
2. Actively seek out new business opportunities for hire, nurturing these opportunities and converting them into Hire contracts.
3. Be responsible for all new Hire enquiries together with follow up of all quotes within 30 minutes. Upsell accessories and other equipment wherever possible.
4. Respond to all Hire enquiries within 30 minutes, preferably contacting by telephone in the first instance.
5. Ensure covering POs are accurately created and secured for all Hire contracts for the duration of the Hire and any subsequent extension.
6. Assist in arranging hire collections.
7. Responsible for monthly invoice run ensuring all details are correct; e.g., dates, amounts, delivery charges.
8. Be responsible for all Hire exchanges.
9. Correctly use the CRM (Autotask) ensuring all Customer details, notes, and relevant information are correct and up to date.
10. Assist in maintaining the pricing guide for hire customers including bespoke pricing for key customers.
11. Ensure complete awareness of cross hire pricing and processes.
12. Periodically review Hire T&C’s and Hire agreements in accordance with the Sales Operations Manager.
13. In conjunction with the Hire Manager, keep accurate records of Hire stock and attend stock takes as necessary.
14. Achieve all targets and KPIs set by the Sales Operations Manager.
15. Put customers and people at the heart of all activity ensuring customers are treated as people and people as customers at all times.
Person Specification
1. Excellent team player.
2. Adaptable with an ingrained ability to quickly learn new processes.
3. Must have an excellent eye for detail, be organised, and able to prioritise.
4. Ability to work under pressure.
5. Exceptional written, verbal, and telephone skills.
6. Honest and trustworthy.
7. Outgoing, friendly personality who is able to develop strong business relationships with all stakeholders.
8. Self-motivated, not afraid to pick up the phone and drum up new business.
Customer
1. Put customers and people at the heart of all activity ensuring customers are treated as people and people as customers at all times.
2. Represent the company by own appearance and behaviours in line with the delivery of world-class standards expected by all company staff.
Health & Safety
1. Maintain responsibility for own health and safety at all times, adhering to all company policies.
2. Report all accidents, injuries, and near misses to the Health and Safety representative immediately.
People
1. Maintain professional working relationships with colleagues.
2. Help and support other departments when required or requested by Line Manager.
Corporate Responsibility
1. Engage with business-wide initiatives that support charity, community, and socially responsible business activity.
Line Management
1. Provide coaching to the Hire BDE.
2. Complete periodic reviews with direct reports.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Business development: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
#J-18808-Ljbffr