Job Title: Membership Advisor
Hours: 24
Rate of Pay: £11.44 ph
Location: Leicester
Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our state-of-the-art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.
Our Perks:
* B-Fuelled - complimentary lunch or breakfast.
* Flexible schedule.
* 28 days annual leave increases with tenure.
* Free gym membership.
* Complimentary gym membership for another person (after 2 years service).
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20% ELEMIS Products.
* Discounted Meals and Beverages - 50% cafe/bar.
* Career & Personal Development training.
* Mental Health, Well-Being and EAP Services.
* Length of Service Awards.
* Staff Awards and Bonuses.
* Discounted entertainment and shopping.
A typical day in the life of a Membership Advisor:
* Promote and sell memberships through tours, presentations, and follow-ups with prospective members.
* Conduct engaging and informative tours of the club, highlighting key features and benefits.
* Ensure the club is trained in line with company expectations.
* Lead, mentor, and manage a team to achieve and exceed membership KPI’s.
* Develop and implement strategic sales plans to drive new membership acquisition and retention.
* Conduct regular training sessions to enhance the skills and performance of team members.
* Monitor sales performance metrics and provide actionable insights to improve results.
* Build and maintain strong relationships with prospective and existing members.
* Collaborate with marketing and operations teams to develop promotional campaigns and special offers.
* Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
* Analyse market trends and competitor activities to stay ahead of industry developments.
* Attend weekly video hangout meetings regarding club KPI performance.
What we are looking for:
* Good organisational and multitasking abilities.
* The ability to think outside the box and be a self-starter with your own initiative.
* Strong interpersonal and communication skills with a customer-focused attitude.
* A genuine passion for health, wellness, and customer service.
* The ability to establish rapport, build trust, and demonstrate credibility.
* The ability to work to deadlines and be KPI driven.
* Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had previous experience in a sales, customer service, or fitness environment, along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing, or a related field.
Why Bannatyne?
Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.
We offer competitive compensation, opportunities for professional development, and a supportive team culture.
If you are passionate about fitness and sales and are eager to help others achieve their wellness goals, apply today and become a valued member of the Bannatyne family!
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