NHS West Yorkshire Integrated Care Board
The role is based in Bradford District and Craven (BD&C) and is key to the success of our Planned Care (PLDC) and Data Quality (DQ) provision. Working with the GPIT Clinical Lead and colleagues in Place, you will support the development, deployment, maintenance, and support of the Assist (Care Pathways and Referral Management) initiative within BD&C. You will work collaboratively within the DQ Teams locally and wider across the ICB.
Have comprehensive knowledge and experience of working with and using SystmOne including General Practice, Community, and other care settings.
Have an eye for detail as part of the development, implementation, maintenance, and compliance of Care Pathway Protocols within the Assist Team.
Work collaboratively with teams supporting SystmOne Optimisation including Planned Care / Access, Data Quality, Development and Standards Unit, Primary Care, the Digital Reference Group, and the wider Digital team.
Promote best practice and deploy management controls to ensure that Assist is well governed.
Use a high level of communication and interpersonal skills to present and receive complex and sensitive information to a wide range of stakeholders.
Main duties of the job
Responsible for the management and maintenance of the Assist solution including development process maps, defining project/change delivery tasks and timelines, pathway specification documents, practice communications, and delivery of training/consultancy.
The Assist solution is part of the wider DQ toolset and both functions will coordinate activities and share work as appropriate. The DQ Team will also support Assist related developments as required to ensure consistency, avoid duplication, and provide resilience.
Support the exploitation and optimisation of clinical systems in response to system developments, national initiatives, and changes to working practices.
Provide Assist and digital expertise to projects and work streams assessing potential benefits and impacts.
Contribute to Business Change activities identifying any new potential for innovation.
Communicate complex clinical and digital information to GP practices, ICS staff, and other providers within Place and the ICB.
Maintain constructive relationships with a broad range of stakeholders, including ICS Senior Managers/Commissioners, Specialty Leads, outsourced IT Service Provider, General Practices, GP Federations, Accountable Care organisations, Local Providers, Local Authority, West Yorkshire & Harrogate ICB, NHSEngland (Regional and National), and NHS Digital.
About us
NHS West Yorkshire ICB is responsible for improving population health and reducing inequalities to meet the diverse health needs of its population and is part of the West Yorkshire Health and Care Partnership which includes organisations, local councils, health and care providers, and voluntary, community and social enterprise organisations.
We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values, and behaviours. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported, and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.
We operate a Carer-friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves and are offered a working Carer passport.
As a Mindful Employer, we are positive and enabling towards all employees and job applicants with a mental health condition.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Job responsibilities
Co-ordinate and support optimisation activities, focused on Assist and alongside DQ. This in turn supports the SCR initiative and ensures quality is maintained and aligned with Population Health Management.
Support digital initiatives working closely with organisations to ensure data protection and governance is addressed in the development and implementation of Assist and SystmOne Optimisation.
Support Digital innovation and research across the place and in conjunction with strategic partners.
Enhanced Standard keyboard skills are required with an ability to manipulate complex systems quickly and effectively including the extract of complex data for analysis.
Propose and implement changes to policies and/or working practices that affect both clinical and non-clinical areas, e.g. introduction of new tools, reports, or processes that require changes in procedure.
You will be able to drive and have access to own transport to enable you to visit sites and offices across the ICB.
Person Specification
Additional Requirements
* You will be able to drive and have access to own transport
* Able to work flexibly to meet the needs of the service and ensure a customer-focused response.
* Able to regulate behaviour even when challenged.
* Enthusiastic about area of work and achieving results
* Has a responsive, solution-focused approach to addressing issues and barriers.
Qualifications
* Post-registration/graduate diploma level or equivalent training and in-depth experience in relevant function, or working towards
* IM&T related qualification or equivalent specialist knowledge
* Experience of IT Service Management (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports.
Experience
* Extensive Experience of SystmOne
* Evidence of continued development associated with IM&T
* Significant prior experience of working within the function
* Experience of communicating and engaging effectively with external agencies/stakeholders
* Demonstrable evidence of the use of key performance indicators
* Experience of working with others using a project management approach
* Experience of working to and achieving tight deadlines - Experience of supporting changes in working practice
* Experience of developing information system solutions
* Experience of implementing primary care IM&T solutions
* Working knowledge of the function within a large and complex organisation
* Development of complex databases and applications
* Knowledge of NHS IM&T requirements
* Knowledge and understanding of Primary Care and Primary Care systems
* Understanding of Caldicott/Confidentiality
* Experience of IT Service Management (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports.
* Understanding of clinical governance, NSF's and clinical audit
* Development of complex databases and applications
* Development of structured queries and systems interrogation
* Understanding of Health Informatics
Skills & behaviours
* Computer literate with an ability to use the required systems/Microsoft office packages
* Able to analyse and interpret business data
* Has attention to detail, able to work accurately, identifying errors quickly and easily
* Able to effectively manage allocated resources and has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
* Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
* Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience
* Excellent interpersonal and influencing skills
* Able to communicate highly complex technical and clinical information
* Able to facilitate and motivate change in working practices/procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS West Yorkshire Integrated Care Board
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