Develop and manage the customer satisfaction survey programme and timescales. Carry out satisfaction surveys with customers on the phone and in person. Work collaboratively with teams across the Council to analyse and review results, ensuring that a customer focussed approach is embedded. Analyse data and identify where improvements are required. Present results and provide advice relating to customers.
Proven experience in a customer service environment. Experience of analysing and producing survey and customer satisfaction information. Highly proficient in Microsoft Office particularly Excel. Excellent communication skills. Able to organise and present information in a logical manner. Able to accurately and effectively analyse data.
Permanent 18.5 Hours per week NS8 £28,770 - £30,296 pro rata per annum (Pay Award Pending) We are seeking a customer focussed professional to join our team in the newly created role of Customer Satisfaction Officer. In this role, you will develop and administer the Council's customer satisfaction survey programme to drive forward customer service excellence and continuous improvement. The role is well suited to hybrid working and you will be able to split your time between working in Castle House and from home. How your hours are worked can be agreed with your line manager as the role does require some evening work, up to 8pm, and some work on a Saturday. The reason for this is to ensure that surveys are carried out at times which are convenient to our customers. What we can offer the successful candidate: Enrolment in the career average local government pension scheme Flexi scheme and hybrid working A generous annual leave entitlement that increases with service A whole host of family-friendly benefits 1 days' paid volunteering leave Lifestyle benefits platform A funded health cash plan Free car parking
* £10 a month gym membership at one of our four gyms in the district. You will also be working with a great team, dedicated to delivering effective services for our district.