Looking to enhance your customer service skills? We are excited to welcome a motivated and proactive individual to our team as a CRM Manager at Tesco. Join us in this exceptional opportunity to contribute to our world-class organisation and drive improvements in our customer service operations. At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. Manage and deliver online CRM programmes to acquire, retain and grow online customers to the defined Tesco Clubcard online CRM Strategy Execute and operate online CRM programmes successfully and effectively Optimise and track investment against performance across the Tesco Clubcard online CRM programme Build and deliver test and learn programmes to gain knowledge and insight to continuously improve our Tesco Clubcard online CRM strategy Measure the effectiveness of each programme and the impact to long term loyalty Work closely with key stakeholders to ensure the successful delivery of the Tesco Clubcard online CRM strategy and supporting the Marketplace proposition Forecasting and managing my budgets effectively, always being cost conscious Potential for line management responsibilities Proven experience in a customer service role, with a focus on CRM management. Comprehensive knowledge of customer service principles and practices. Exceptional analytical skills, with the ability to interpret complex data and draw actionable insights. Ambitious and self-motivated, with a proven ability to achieve targets and meet objectives. Strong communication and interpersonal skills, with the ability to build solid relationships with individuals both inside and outside of the organisation. Ability to thrive in a fast-paced, dynamic environment and successfully manage multiple priorities. Experience with CRM software and tools is highly desirable. LI-AO1 LI-Hybrid