L&Q are looking for a Delivery Programme Lead with experience in the project management of larger scale repairs. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties in East London and Essex.
The role involves the day-to-day management of repairs via Delivery Partner contractors.
To be successful in the role you will need to be a team player but willing and able to take ownership of your designated workstreams with the ability to identify and work pro-actively to remove blockages to delivery.
You will need to demonstrate the following experience and attributes:
• Experience of managing contractors to deliver project workstreams within the agreed Budget and planned Timescales.
• Relevant technical experience in maintenance and repairs.
• Knowledge of Health & Safety and CDM Regulations. Being vigilant on site and willing to challenge any shortfalls.
• Ability to agree quality benchmarks, monitor quality of works on site to ensure the required standards are achieved and to sign off on completion.
• Ability to work collaboratively in a partnering environment.
• Effective communication and influencing skills at all levels with all stakeholders.
• Strong customer service experience in dealing directly with Residents with empathy and pro-actively resolving any issues. Ability to liaise effectivel...