You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac).
Description for External Candidates
Overview
You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently.
We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac).
Location: Near Winchester - on site role
Total Package
* Up to £40k base salary
* 6% pension contribution
* Private Medical
* 25 days annual leave
* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
The role
* Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs.
* Serve as the main point of contact for business units for IT service-related issues.
* Develop and maintain strong relationships with business unit leaders to understand their service requirements.
* Monitor and report on IT service performance, ensuring it aligns with business exp...