Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph
Location: Leamington SpaContract: Temporary, OngoingWorking Hours: Full-time, Monday to Friday (office-based, 5 days a week)Salary: Up to £14 per hour
Why Join This Opportunity?
This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances. Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions.
Role Details
1. Customer-Focused Interactions: Handle inbound and outbound communications via the dialler system.
2. Negotiation & Assessment: Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable.
3. Compliance-Driven Work: Adhere strictly to regulatory guidelines and company compliance policies.
4. Problem-Solving: Use your expertise to ask open questions and challenge information when necessary.
5. Complaint Handling: Act as the first point of contact for customer complaints and ensure precision in recording details.
6. Collaboration: Work closely with third parties to achieve the best possible r...