Contact Centre – Customer Support Advisor
27,107 plus benefits and excellent career development, discounted products and services and much more
~8 hr shifts with 30 min unpaid break (Current operating hours 08.Any 5 from 7 days (working weekends on rota basis)
We have an incredible range of fresh and speciality produce from Britain and all over the world.
KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat
Process all orders with accuracy of data entry and fulfilling the requirements of each customer
Achieving set sales & service KPI’S in line with KFF requirements.
Develop and maintain department structure to understand impact of customer service function across the business
Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.
Previous office/customer service environment required
Passion for excellent customer service
Sales experience
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility