This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready. The Workplace Co-ordinator will support the role of the Workplace Services Team Leader and Lead Workplace Services Manager; working collaboratively to engage with the occupants of the Deloitte demised and client areas to build positive relationships, effective interactions and ensure timely resolution for all issues raised. This is a multi-functional role including all aspects of support to the business in particular operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance, and some administrative duties. Additionally, there are times where you will be expected to provide support in areas such as front of house activities, hospitality, and reception assistance as defined by your line manager. Key attributes: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing “can do” attitude. Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication. IT skills – Microsoft Office literate and confident in learning internal IT systems. Client focused - Strong customer services skills with ability to build positive working relationships. Ability to “think outside the box” to problem solve effectively. Results and quality focused. Continuous Improvement – Self-motivated individual who is willing to learn new skills and apply to improve current working processes. Acts with honesty and integrity. Core Duties: To continuously monitor the ‘live' condition of the Client's and staff office and common areas and work proactively to address identified issues. Provide first line technical support for IT Deloitte staff issues, this also includes technical support for AV IT systems within internal and client meeting areas. Identify and report building fabric, environment, or mechanical/electrical issues to the Mitie helpdesk. Regular liaison with the Mitie Helpdesk on issue resolution and pro-actively manage customer expectation. Management of on-floor storage, including management of staff lockers and dedicated storage areas. Maintenance/management of all office signage and updates to notice boards. Reset internal and client meeting rooms, multi-function rooms and collaboration space following use, restock as per the required room specification. Support the Client's Paper Lite initiative and storage reduction programs. Provide on-floor scanning and archiving services. Ensure stationery is replenished, and print hub areas kept tidy, organised and always available. Maintain stationery control including re-ordering of supplies. Manage the document requirements for site including secure print, ordering of consumables and any scanning, business filing, courier, or mail requests. Ensure a high level of cleaning standard to the floor areas, paying particular attention to cleanliness of all work surfaces including tea point areas, via regular liaison with the housekeeping team. Ensure consumables, including IT peripherals are always available on the designated floors including liaison with IT on restock of consumables. Control the flow of confidential waste by regularly monitoring the receptacles provided and clearing before they become full via liaison with relevant supplier. Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Assist with collation of monthly management information for all areas of operation including office utilisation information and completing space management checks. Maintain relationships with key customers on site, advise of any issues to Workplace Service Team Leader in the first instance. Liaising with contractors/landlords' agents on repairs and maintenance issues. Assist with Health and Safety compliance, involving collation of risk assessments, method statements, and other associated documentation. Ensure compliance with all the Client's ISO accreditations. Assist the management team as appropriate. Adhere to contractual KPI and SLA's and office SOP's. Training attendance must be complied with when required. Ensure a safe, compliant environment for our teams and colleagues. Regularly audit to ensure the highest quality service delivery.