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Global Talent Sourcing/Recruiter - Facilities Management recruitment, Sustainability, Health and Safety, Engineering, Occupancy Planning, Workplace
We are working alongside a global leader who partners with some of the world’s largest organisations, delivering first-class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategies.
This role is an opportunity to really show what you can do and genuinely add value to a role, making it yours.
Our client is committed to creating a diverse and inclusive culture where you will feel welcomed, valued and empowered to achieve your full potential.
Purpose of Role
To provide a five-star Workplace Experience, overseeing both soft and hard services, providing a customer-focused FM service.
* The Facilities Coordinator supports the Facilities Manager in the management of service delivery, responsible for all aspects of facility management including M&E and Soft Service delivery while ensuring client satisfaction.
* Manage all aspects of facilities to ensure that the services delivery and contractual obligations are delivered and executed in a manner that fosters and achieves superior customer satisfaction.
* Be the focal point person with the local Clients representing the company and maintain excellent customer relationships.
* Supporting the Facilities Supervisor in the delivery of facilities to the wider office portfolio.
* Promote a high level of satisfaction among clients by promptly responding to their service requirements.
* Ensure we meet ISO45001 and ISO14001 compliance and assist in the preparation of the required files to maintain the HSE certification.
* Maintain role as primary contact for users relative to service requests and CAFM System.
* Ensure the day-to-day operations of the office are implemented in a manner consistent with policies and ownership directives.
* Develop a close working relationship with all of the vendors under their control to ensure that they fully understand the culture and are made to feel part of the team delivering a high-quality service.
* Supported by the Facilities Manager, perform churn management, space and move management.
* Implement initiatives to ensure that best practices are achieved in every aspect of service delivery with particular focus on cost, quality, and client satisfaction.
* Source and evaluate contractor/supplier/vendor to contract specifications and in compliance with clients purchasing policies and procedures.
* Perform daily services within the contract standard scope of works/KPI.
* Provide high-quality customer service to both internal and external customers.
* Respond to client needs and coordinate resources to resolve issues.
Skills and Experience
* Knowledge of Microsoft Office
Sound like you? Then please get in touch!
My client is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrained in their DNA.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process please contact us at info@spencermarshall.co.uk
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Facilities Services
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