About the University of Sunderland
The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.
Technical Services provides a range of services to the University across the globe. Services include Academic Technical Support, Projects and Change, Enterprise Architecture, Information Governance and Information Security, along with Business Resilience, and most importantly to this role Digital Services which provides all IT and AV provision. The Service is at the forefront of new developments and allows the opportunity to become involved in all aspects of University life.
About the role
As Senior Infrastructure Engineer, in this technically hands-on role, you are responsible for a variety of tasks related to planning, organising, and managing the activities of the Digital Services IT Operations Teams. This includes:
* Management of IT technical specialists, third party partners and University stakeholders as appropriate.
* Providing expert technical guidance to others relating to a variety of IT Operational related activities.
* Developing and managing the Digital Services IT Operational Plan.
* Monitoring and evaluating IT systems and networks for operational effectiveness, troubleshooting, and resolving issues, incidents, and problems accordingly.
What you can bring
The successful candidate will have an ITIL 4 qualification and in-depth working knowledge of managing on-prem and cloud infrastructure within an enterprise environment as well as VMware and other hypervisors. You will be flexible and adaptable to an ever-changing environment with the ability to work under pressure whilst remaining focused and calm.
What we can offer you
Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.
* Enjoy a generous annual leave entitlement of 36 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
* Enrolment into our generous pension scheme, ensuring your financial security for the future.
* Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
* Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.
* Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.
Equality, diversity & inclusion
We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society. Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.
Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.
The closing date for applications is Sunday 3rd November 2024 (23.59 GMT).
Please note, if you applied previously for the IT Operations Manager position, you need not apply.
For more information and/or a confidential and informal discussion about the role, please contact jason.marshall@sunderland.ac.uk
Job Details
Department
Technical Services - University IT
Location
Sunderland Campus
Salary
£44,960 to £56,023
Hours per Week
37
Closing Date
Sunday 03 November 2024
Interview Date
To be confirmed
Reference
0273-24-R
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