Description The Service & Team: You will be working in the dynamic User Environment, Identity and Mobile team, reporting to the team Product Manager. The team sits within Information Services, part of the Customer and Business Operations Directorate, and provides a variety of key services to the Council's staff and customers. The Role: The Lead End User Computing Engineer has expert technical understanding; they work with relevant IT operations and other functions, such as technical architecture, to understand lower level design, development and feasibility. Key Responsibilities: Technical Expertise: Provide specialist advice and guidance in packaging Windows client applications Operational Support: Manage the operational support of end user IT solutions and services, ensuring service, contractual, and regulatory requirements are met. Project Involvement: Act as Technical Lead in product or project delivery, producing low-level designs and translating architectural designs into operations. Incident Management: Act as third-line support for incidents, problems, and changes to solutions and services. Service Improvement: Provide expert technical consultancy and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. This position will be subject to a basic criminal record disclosure check. Working Pattern: 37 hours per week, Monday-Friday. We are happy to consider alternative working arrangements and flexible working, though attendance will be required at some meetings. What you’ll need to succeed: Qualifications and Experience: Technical Skills: In-depth knowledge and experience in packaging Windows client applications. Problem Solving: Ability to take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements. Customer Focus: Maintain a high level of customer service, dealing with complex complaints and using empathy to satisfy customer demands. Change Management: Experience in managing changes to service and configuration items, managing supplier change, ensuring compliance and effective control. Competencies: Working Together: Deliver exceptional customer service, understand and focus on customer satisfaction, and work well with colleagues and partners. Resourceful: Apply expertise, solve problems, and make improvements to deliver the best possible customer outcomes. Personal Responsibility: Take responsibility for your work, environment and development, and act as an ambassador for the Council. Engaging Leadership: Create a healthy and engaging working environment, build trusting and supportive relationships, and encourage development. Please read the role profile for the full details of this role attached below in this advert What you’ll get in return: Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: · a competitive salary. · a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions · a generous annual leave entitlement with the potential to purchase additional leave. · A national award-winning employee health and wellbeing programme · Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Please note, we are unable to offer sponsorship for this role The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Elizabeth Davis on elizabeth.daviscornwall.gov.uk or call 01872 322222 and say my name. Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Your supporting statement should also include the following: Describe your experience with packaging Windows client applications in an enterprise environment. What tools and technologies have you used? Describe an example where you have investigated a technical incident and used a logical process to identify and fix the underlying cause. How did you maintain customer satisfaction while you worked on the issue? Detail any frameworks or methodologies you employed. Please describe your experience of managing the lifecycle of a technology in which you were a specialist. Please note that applications cannot be edited after they have been submitted, please contact careerscornwall.gov.uk if you have any queries or require assistance with your application.