Resident Technical Support Engineer, Wokingham
Client: Keysight Technologies
Location: Wokingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a44c19c3803f
Job Views: 8
Posted: 02.04.2025
Expiry Date: 17.05.2025
Job Description:
Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight.
Organizational Placement: Reports to UK On-site Services Delivery Manager (KGS0). The position is to work on customer premises in the Luton area.
Business Requirements: The single most important customer need we have is to be a “Single Source” Service Solution provider. We provide a Resident Professional to be based on-site at customer’s location to manage the single source coordination and maintenance of Test and Measurement assets on behalf of Keysight and act as the single point of contact for service.
Responsibilities:
1. Act as the prime coordinator for planning, scheduling, and organizing the recall and dispatch of Test & Measurement (‘T&M’) equipment to Keysight and Third Party/Other Equipment Manufacturer (‘OEM’) calibration houses for both periodic and ad-hoc calibration, repair, or service.
2. Organize any onsite calibration of T&M equipment.
3. Take responsibility for coordination of all onsite activities with Third Party/OEM suppliers.
4. Receive new equipment and perform initial incoming inspection and labeling according to customer quality documentation/requirements.
5. Liaise with nominated department contacts on a regular basis regarding the release of all T&M equipment for calibration and repair.
6. Manage all equipment using designated asset management tools, ensuring service records and database integrity is maintained.
7. Proactively manage repairs, including alternative product information to assist Customers' decision-making process.
8. Initiate shipping of return to vendor calibrations and repairs.
9. Audit data for accuracy and correct as required.
Primary Measures: Delivery of on-site responsibilities in line with Statement of Work (SOW). Service Level Agreements (SLAs) to meet agreed customer goals and deliverables.
Qualifications:
1. Minimum 3 years of relevant working experience in Service & Support Operations, or related areas of Test and Measurement.
2. Experience in use of business systems and KPI tracking and reporting.
3. Basic understanding of Metrology.
4. Strong team player with ability to take ownership and work in a fast-paced environment.
5. Must be able to communicate well across all levels.
6. Must have ability to work remotely and on own initiative from defined guidelines and work instructions.
7. Must be able to obtain UK security clearance.
Careers Privacy Statement: Keysight is an Equal Opportunity Employer.
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Created on 02/04/2025 by TN United Kingdom
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