Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel, we strive to provide an unparalleled experience for our guests.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Night Manager.
The Night Manager will be an integral part of the pre and post-opening team and the day-to-day running and expansion thereafter. As the Night Manager you will be responsible for the hotel during the night shift as the on-duty manager; providing the nights team with the leadership that delivers exceptional customer service in a safe and secure hotel environment.
The ideal candidate would posses outstanding team management and communication skills. At least 2 years’ experience in a similar position is essential along with the ability to work alone as well as part of a team.
Role Responsibilities
* Schedule the nights team, allocating tasks fairly and monitoring the standards of completed tasks, to ensure that optimal level of productivity are delivered and in line with Company standards.
* To be familiar with the business, including arrivals, departures, and special requests.
* To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
* To follow the company standards and procedures for guest arrivals and departures.
* To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
* Training and motivating colleagues.
* Ensure all cash, charge, float and till procedures are carried out.
* To follow night audit procedures and generate the relevant reports for each department.
* Run the relevant back up.
* Ensure that all guests are safe and comfortable..
* To ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service.
* Ensure all security tasks are completed thoroughly and diligently.
* To operate the hotels Front office system efficiently and in line with Company standards.
Key Requirements
* Supervisory experience or be a strong front office or nights team member in a hotel.
* Great communication skills so you can chat to our guests providing a great welcome and departure.
* Flexibility– to enjoy working night shifts (weekends will be included)
* Ability to recognise what our customers want and need
* Good people skills – to work well in a team
* Have a genuine interest in serving customers, at night they can be very different
* To be organised and able to work well under pressure at times and multi task in a fast paced environment.
* Ensure prompt resolution of customer complaints.
* Be used to working alone/ with limited small team alongside you.
* To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family across our hotels
* Opportunities for professional growth and development.
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