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Front Of House Manager | Penarth Leisure Centre
Salary £27,000 with an OTE of £30,000
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Job Description
The FOH Manager is a key position in Penarth Leisure Centre and will report directly to the Centre Manager. Carrying out continuous customer and staff relations services, the post provides a genuinely rewarding experience and a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies in the UK.
Primary Objectives
* To promote excellent customer service and drive standards.
* To contribute to the growth of the Fitness membership base by hitting Sales Targets.
* To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any local opportunities or partnerships.
* To support the Centre manager in achieving the budget.
Day to Day Tasks
* To manage the Front of House/Sales team, including recruitment, welfare, rota management, payroll, training, and development of the team.
* To ensure staff and customer safety at all times.
* To achieve the financial objectives of the department and follow appropriate financial systems and procedures.
* To manage the fitness membership sales performance daily and ensure the team delivers.
* To lead on the marketing at site for all central marketing campaigns.
* To manage and increase social media engagement through all relevant platforms.
* To ensure the retail area is well managed and commercially successful.
* To keep the website updated and accurate at all times.
* To manage the Sales team with forward planning for all lead generation and outreach activities.
* To ensure that the Sales team and themselves are delivering the centre's KPIs/MPCs in order to work towards achieving monthly sales targets.
* To ensure sufficient staff are available for the safe, high quality functioning of the Front of house area.
* To identify, develop, and deliver appropriate staff training and development.
* To guide, care for, and assist all site users.
* To ensure all facilities are presented to the highest levels of cleanliness and comfort.
The Candidate
The successful candidate must be flexible, reliable, and enjoy working as part of a team. We are looking for passion and a willingness to drive the business and hit targets; we can train everything else! At least one year of experience in a sales or marketing role is required.
Ability to speak Welsh would be desirable, however not essential.
What can Legacy Leisure offer you?
Competitive salary, generous annual leave, free gym membership for you and a nominated person, employee health cash plan, employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities, and your day-to-day spending, cycle to work scheme, pension scheme, company sick pay, career progression, and training and development. Legacy Leisure is a well-established business that is continuously growing.
Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days, then please assume your application has been unsuccessful on this occasion.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Wellness and Fitness Services
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