The operations service Manager must recognise and promote a safe working environment which adheres to Health and Safety Regulations and Trust Policies and Procedures. Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines. Through regular day to day contact, the operations service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards. Attend and contribute to a range of Trust wide initiatives and advisory meetings as required e.g. Clinical waste and dangerous goods meeting, Sickness Management & Recruitment. Contribute to the review and implementation of Hydrogen Peroxide Vapour (HPV) Specialist cleans requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management. The Operations Service Manager will assist the Facilities Operations Manager with designated Facilities Management contracts including the pest control Services, Task Management service and clinical waste contract and other such contracts should they arise. Assist the Facilities Operations Manager with the implementation, monitoring and evaluation of new technology initiatives. Assist and delegate for the Facilities Operations Manager when required. The Operations Service Manager will be required to act as chair to recruitment and selection panels. Through regular day to day contact, the Operations Service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards. Assist Facilities Operations Manager in maintaining a range of key performance indicators including staff appraisals and mandatory and job specific training. The day to day management of HPV Team, Pest Control, Window Cleaning and assist the Clinical waste manager and Helpdesk Manager with the day to day operations of their respective teams. To manage and motivate operations team staff in the delivery of multi-functional front of house service. To carry out initial investigations and first response to official complaints, grievances and disciplinaries, keeping the Facilities Operations Manager informed. To maintain records in relation to Operations services ensuring a robust audit trail. To complete meetings as part of the Trust sickness policy, supporting Health and wellbeing and referring to relevant departments to support staff welfare. To assist in the development of local operating policies and procedures in own area of