Service Advisor - Mercedes-Benz of Stevenage Overview Our Mercedes-Benz Stevenage Retail Centre are actively looking for enthusiastic individuals excited to join their ever-growing automotive family, and if you are as passionate about cars as they are then they would love to welcome you to the team. The Job Meeting and greeting customers in a friendly and courteous manner throughout the day. Booking vehicles into the technical workshop. Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time. Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers. Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training. Adopting a sales approach regarding upsell. Maintaining good housekeeping standards and orderly administration of your work. About You You will have fabulous customer service skills, be well organised and be able to develop relationships effortlessly. Full UK Driving Licence Previous experience in a similar role within the motor trade You will be happy to work independently and as part of a team Ability to work to timescales effectively, with a keen eye for detail On Offer Basic Salary of between £28,000 and £30,000 depending on experience. With a bonus opportunity OTE £38,000. Enrolled on our aftersales academy Accelerated training pathways and manufacturer training State-of-the-art facilities with modern automotive technology Family-friendly benefits such as enhanced Paternity & Maternity leave Long Service holiday rewards that increase with your length of service Paid day off for your birthday Company Values Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of their team lives by, whether that be business functions, customer interactions, how they interact with the local community and even how they view each other in the team. They recognise that a successful business is built around the quality and contentment of its people. As such, they are committed to providing fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure their teams receive the utmost support, both professionally and personally. Our Process When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated regarding your application.