Key Responsibilities of the Role Be responsible for the delivery and design of training and mentoring in relation to the SPOC Team key functions. Be responsible for ensuring there is an up-to-date Competency Pack for each role within the SPOC Team to support training and new starters. Be responsible for ensuring there is an Audit Schedule within the SPOC Team to provide quality assurance on the activities that are undertaken. Be responsible for providing reporting in relation to SPOC Quality Assurance Processes to wider Trust forums. Provide final sign-off to new members of the Team in relevant processes. Support the CAS Operations Manager in any supervision or performance management in relation to the Team. Be a point of expert support into the operating model and processes within the SPOC Team. Be responsible for ensuring that all documentation surrounding training, education, and quality assurance within the SPOC Team is up to date, accurate, and accessible. Be able to undertake the full SPOC Call Handler and SPOC Supervisor roles and responsibilities.