Water Country Guest Relations Team Member
Location: Water Country, 2300 Lafayette Road, Portsmouth, NH 03801, United States of America
Posted: 2 days ago
Job Requisition ID: JR105308
Palace Entertainment is a leading leisure park operator in the United States and Australia, overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.
We are currently looking for a:
Water Country Guest Relations Team Member
Roles & Responsibilities:
* Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests.
* Welcome guests to the park in a warm and friendly manner.
* Serve as primary point of contact for all general park questions and inquiries.
* Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner.
* Courteously assist guests with questions and complaints via in-person, telephone, or email communications.
* Deescalate guest concerns with a positive attitude.
* Direct and transfer department specific requests to the appropriate manager.
* Sell and collect tickets and season passes.
* Utilize Point of Sale (POS) technology to sell tickets, products, and services.
* Assist with administrative tasks, including reporting, data tracking, and office organization.
* Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
* Assist other Guest Experience departments as needed.
* All other duties assigned by leadership.
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
* Must be at least 16 years of age to comply with NH Child Labor Laws.
* Ability to work a flexible schedule, including evenings, weekends, and holidays.
* Must have reliable transportation to and from your scheduled shift.
* Ability to comply with all uniform policies.
* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
* Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
* Must possess strong written and verbal communication skills.
* Must possess strong attention to detail and problem-solving abilities.
* Ability to follow direction, multi-task, and work as part of a team as well as independently.
Physical Requirements:
* Ability to stand, walk, and remain on feet for majority of the workday.
* Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
* Ability to remain sedentary for extended periods of time, while using a computer or POS equipment.
* Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.
Working Conditions:
* This role will be based in both an office setting as well as frequent exposure to outdoor environments.
* Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
* Subject to frequent interruptions and requests that may require reprioritization of activities.
Team member benefits:
* Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so.
* Flexible schedule.
* Ability to cross-train and learn unique skills across various departments.
* Free admission to Water Country and all Palace Entertainment parks on your days off.
* Invitations to exclusive company-sponsored employee events throughout the season.
If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!
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