Sharmans are recruiting for a Service & Connected Support Co-ordinator to join our busy Grantham depot.
For more information or to apply please send your CV & Covering Letter to Diane Copley at dianecopley@sharmans-agri.co.uk.
Overall responsibility for the implementation and integration of Connected Support (e.g. Case IH and JCB platforms), including the development, running, training and promotion with internal and external customers of Connected Support. Develop, champion and follow sound administrative processes to ensure the accurate, efficient and smooth running of the Service and Connected Support departments throughout the business and all of its depots. Utilise cutting-edge tools and technology to provide central remote support to our customers.
To deliver a first-class customer experience, by following appropriate processes, in conjunction with providing excellent customer management skills.
Job Description:
* To implement and follow an appropriate process/es to maximise the full potential Connected Support Systems can provide e.g. JCB LiveLink and Case IH AFS, ensuring timelines and cost efficiencies are adhered to.
* Work closely with the Group Service Manager and Group Precision Farming Manager to ensure both departments, including Connected Support systems, are run effectively, efficiently.
* Ensuring Connected Support systems are fully integrated into the company's daily activities.
* Compile monthly data required from manufacturers including but not limited to sales figures for parts, service, JCB remedial repairs, combine inspections, etc.
* Responsible for routinely running internal reports, interpreting, and highlighting areas of concern or success, allowing Group Managers to work to pinpoint areas for continual improvement and development.
* Administrative duties relating to the Precision Farming department.
* To develop, implement and provide training in relation to Connected Support for all departments with the guidance of Group Managers.
* Ensure current and new customers are increasingly engaged with Case IH, JCB and Sharmans Technology.
* Assist the business in promoting and maintaining a high level of customer satisfaction by actively supporting the customer care process, ensuring our customer service levels meet our customers’ needs whilst always maintaining a first-class standard of service.
* Provide administrative support to Directors and Group Aftermarket Managers (Parts and Service) projects as required on an ad-hoc basis.
* Support and engage in all ad hoc Group and Depot projects and/or customer events.
Skills/Qualifications:
* Able to cover the core hours of 8am-4.30pm Monday to Friday with the ability to work extended hours during the busy seasonal period.
* Comfortable using standard Microsoft packages to intermediate level.
* Proficient user of the depot GOLD system.
* Excellent customer service skills with the desire to put the customer first (whether an internal or external customer).
* A degree of understanding of farming/agriculture and the associated machinery.
* Exceptional organisational, administrative and planning skills.
* Excellent communication skills - both written and verbal.
* Ability to prioritise tasks and work on own initiative.
* Ability to deal with customer enquiries by telephone, face to face and email.
* Exhibit a positive can-do attitude.
* Excellent inter-personal skills and the ability to work as part of a team.
* Good understanding of Sales and Marketing principles.
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