Closes in 11 days (Monday 31 March at 11:59pm)
Gain hands-on experience in a growing industry. Learn from experienced professionals and develop essential coordination and administrative skills. Opportunity to work with a well-established Company in the North West. Receive structured training while earning a wage. Develop key skills in scheduling, customer service, and repair coordination.
Hours: Monday to Thursday 8am-5pm, Friday 8am-3pm (1-hour unpaid lunch per day).
38 hours a week
Duration: 1 year 9 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* General administration tasks to support the smooth running of the office
* Maintain a proactive response to enquiries and exchanging of information
* Ensure query resolution is dealt with in a timely and professional manner
* Effective liaison to both internal teams
* Assist in maintaining a cost-effective office environment
* Provide telephone and email support for office
* Induction and associated paperwork
* Creation of job packs and plans
* Organise jobs (parts and labour for engineers)
* Liase with customers to book in work for engineers
* Ensure customer satisfaction is excellent
* Reporting and planning via internal and external systems
* Any reasonable management request
* Quoting repair work for engineers to complete
Where you’ll work
Head Office
Suite 3, Mere One
ST Helens
Merseyside
WA9 5GG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ST HELENS COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Apprenticeship delivered remotely within the workplace
* Functional skills delivered within the college setting (if applicable)
Requirements
GCSE in:
* Maths and English (grade A-C or 4-9 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Logical
* Initiative
Other requirements
This is a fantastic opportunity for someone who is organised, eager to learn, and looking for a rewarding career in a specialised industry!
About this company
Vertical Lift Services NW Ltd are a growing business located in St Helens, providing a reactive service to lifts across the UK. We plan for engineers to attend breakdowns, repairs, monthly service visits, for all types of lifts. We keep people moving safely.
Birthday off as an extra holiday. Wellbeing days. All training given. Free parking onsite.
After this apprenticeship
* Gain hands-on experience in a growing industry
* Learn from experienced professionals and develop essential coordination and administrative skills
* Potential for career progression within the company after completing the apprenticeship
The contact for this apprenticeship is:
ST HELENS COLLEGE
cmmason@sthelens.ac.uk
01744623521
The reference code for this apprenticeship is VAC1000307503.
Apply now
Closes in 11 days (Monday 31 March at 11:59pm)
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