Are you an experienced Customer Service Admin looking for a new opportunity? Do you have experience building and maintaining relationships with customers ? Want to work for an international company based in Smethwick ? If so, this could be the perfect role for you An excellent opportunity for a motivated and dynamic Customer Service Admin to join a successful company. The ideal candidate will be responsible for providing excellent customer service to build and maintain relationships with their customers. Benefits: Salary up to £27,000 DOE 29 Days Holiday (Including Bank Holiday) Location: Smethwick Fully onsite role Company pension scheme Free onsite parking Discounted Gym Membership Employee discounts Employee Assistance Programme Role & Responsibilities: Carry out a targeted number of customer calls each week covering off; Service levels, debt, contract renewal, new business, added value opportunity, customer satisfaction. Provide support to Customer Service Coordinator for renewals/new business. Working within your tribe to identify opportunities to upsell/cross sell to existing customers. Participate in and support continuous improvement projects and workstreams. Co-ordination and support Account Manager with contractual paperwork in line with company processes including credit control activities where required. Co-ordinate and ensure account management actions, from visits/calls/emails, are processed in a timely manner in line with business standards. Manage and respond to all direct customer communication in line with business standards effectively and efficiently. Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships. Complaint Handling Co-ordinate complaint resolution internally with relevant departments and feedback corrective action plans to the customer. Required Skills & Experience: Excellent communication skills both verbal and written. The ability to handle complaints and difficult situations in a patient, calm and effective way. Good organisational and multiskilling skills. Good attention to detail and ability to interpret information available effectively from resources/tools available. IT literate - Working knowledge of Microsoft Office packages. Ability to manage workload priorities, use initiative and to deadlines. If you are interested in this opportunity, please apply through the advert BIRM24 ADZN1_UKTJ