Our client has recently celebrated their 75th year in business, providing their customers with what they need to get their homes and business security up to scratch.
They offer an extensive product range covering all possible needs in security solutions for businesses & homes.
This is a fantastic opportunity for someone looking to kick-start their career or seeking a new challenge in a friendly and supportive office environment, where innovation and ideas are welcome. The right candidate will have a positive attitude, attention to detail, and the ability to work under varying levels of workload as the service desk can be unpredictable. This is a key role in ensuring that our customers receive outstanding care, and our internal processes run smoothly and efficiently.
Role
* Respond to customer calls, resolving them within SLA and keeping the customer updated at all times. Escalate business-critical issues.
* Represent Equity professionally at all times, ensuring our customers' experience is always a positive one.
* Respond to all assigned customer tickets within SLA, make and receive calls to customers, and update the necessary internal system and supplier systems where necessary.
* Contact suppliers where necessary to escalate issues and update the internal system with supplier responses.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.
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Created on 02/04/2025 by TN United Kingdom
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