Job summary The post will be based onsite at Kingston Hospital. Working as part of the Dermatology & Plastic Surgery leadership team, the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team. Main duties of the job You will be responsible for the management of the administration function across the services. You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff. The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services. A key component of this role, will be the validation of the Patient Tracking Lists (PTLs) About us Compassionate - We treat everyone with kindness, understanding and empathy Inclusive - We are respectful, fair and open, valuing everyone's unique contribution Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving Date posted 06 November 2024 Pay scheme Agenda for change Band Band 5 Salary £32,720 to £39,769 a year per annum inclusive of outer London HCAS Contract Permanent Working pattern Full-time Reference number 396-NN-6758493-A&C-Z Job locations Kingston Hospital NHS Foundation Trust Galsworthy Rd Kingston Upon Thames KT2 7QB Job description Job responsibilities Please see attached the job description for more details on the main responsibilities for this role Job description Job responsibilities Please see attached the job description for more details on the main responsibilities for this role Person Specification Qualifications Essential Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience Desirable Computer Literacy Course e.g. ECDL Experience Essential Experience of using full range of IT systems and patient data systems, including validation of PTL Experience of using Microsoft Office, including Word and Excel Desirable Experience of using digital dictation systems Skills Essential Accurate data entry, typing and checking skills Desirable Conflict resolution skills Appropriate assertiveness skills Knowledge Essential Understanding of patient priorities and performance targets related to appointments and waiting times Desirable Good knowledge of speciality specific patient pathways Person Specification Qualifications Essential Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience Desirable Computer Literacy Course e.g. ECDL Experience Essential Experience of using full range of IT systems and patient data systems, including validation of PTL Experience of using Microsoft Office, including Word and Excel Desirable Experience of using digital dictation systems Skills Essential Accurate data entry, typing and checking skills Desirable Conflict resolution skills Appropriate assertiveness skills Knowledge Essential Understanding of patient priorities and performance targets related to appointments and waiting times Desirable Good knowledge of speciality specific patient pathways Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kingston and Richmond NHS Foundation Trust Address Kingston Hospital NHS Foundation Trust Galsworthy Rd Kingston Upon Thames KT2 7QB Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)