Receptionist - Gatwick Airport
* Position: Receptionist
* Location: Gatwick Airport
* Contract: Full Time
* Salary: £13.79 per hour
* Shift Pattern: Two early shifts (3.30am-1pm), then two late shifts (12.30pm-10pm), then two days off.
PURPOSE
No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities.
As Receptionist, you truly are the first impression and set the tone for each guest's experience. By offering the warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease and ready to sit back and relax.
ROLE & RESPONSILBILTIES
* To take ownership of the capacity of the lounge in line with bookings, invitations, passenger forecasts and flows.
* Ensure that presentation of the reception area is clean and tidy, as well as being 'presentation perfect' yourself.
* Consistent and professional engagement with guests, tailoring their experience where possible.
* Have an in-depth knowledge of all No1 Lounges' brands, services and products and be confident upselling.
* To understand airline contracts requirements and all channels of entry into the lounge.
* Cashing-up and billing completed accurately and on time.
KEY ATTRIBUTES
* A friendly, welcoming and professional approach.
* Excellent communication skills.
* Driven by the delivery of great service.
* Excellent organisation and time management skills.
* Ability to multi-task.
* Ability to remain calm and poised under pressure.
* Flexibility/Planning.
* Discreet upselling skills.
GENERAL
* You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
* You must comply with all policies and procedures as written in the Employment Handbook, SOPs
* Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations
* Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
* Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
* Have a clean and presentable uniform in line with company standards
* Engage with every guest - be ready to go the extra mile, each guest deserves a hello', goodbye' and a smile!
* Shift pattern required - two early shifts (3.30am-1pm) two late shifts (12.30pm-10pm) then two days off.
EXPERIENCE LEVEL
* Previous experience in customer service role an advantage
* Good command of the English language - written and spoken
* Enjoying engaging with customers is an essential part of the role
* Previous experience in a similar position and/or experience of shift work an advantage
* Computer literacy or familiarity with reception and electronic payment handling desirable
* An interest in the travel hospitality sector
* Speaking additional languages is useful but not essential!
BENEFITS
* 28 days paid holiday annually.
* Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
* Complimentary staff parking provided at the airport whilst you are on shift.
* Complimentary staff meal during your shift.
* 5 complimentary lounge visits each year.
* Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area
* Access to Touchdown Website for discounted holidays/flights and cruises
* 25% discount for lounge visits for your friends and family
* Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month
* 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
* Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.