Type of Position: Client Services Representative - Farnborough
Pay: £27k - £29k
Client Services Representative - Farnborough
Our client is looking for a Client Services Representative to work as part of the Client Services team based in Farnborough.
Key Responsibilities:
* Manage inbound and outbound calls and book appointments.
* Respond to customer questions and resolve their issues.
* Respond to customer emails that require follow up.
* Generate required number of quality appointments (i.e. where there is a genuine need for our advice) to clients and prospects.
* Comply with all call script requirements, as well as accurate recording and reporting on all call activities within our back office system.
* Ensure that client’s policies, processes, regulatory guidelines and quality assurance requirements are met.
* Excellent communication and listening skills.
* Excellent telephone manner.
* Strongly customer focused and able to manage and overcome objections in a financial services context.
* The ability to relate to people and not get flustered in conversation.
* Accuracy and attention to detail is paramount.
* Resilient and diplomatic.
* Ideally has knowledge of regulations as well as products and solutions sold in the retail financial services market.
* Track record of meeting and exceeding targets.
* IT literacy and telephone user skills.
* Financial Services experience is desirable, preferably obtained in a life and pensions environment.
* Experience of working in a fast-paced and targeted environment.
* Business development or customer services experience.
* Desirable to have negotiation and objection handling experience.
* Experience in building and maintaining positive customer relationships.
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