Service Administrator, Ipswich IP6
Mon-Fri 08.30-17:00 (Office based)
£28,000-£32,000/DOE + Company Bonus
Damson House Recruitment are pleased to be supporting our client, an award winning, market leading Engineering business in their search for a Service Administrator to join their busy Mechanical service division on a full-time permanent basis. This new and exciting role will predominantly look after the service and repair administration for all diesel vehicle transmissions and generators within the department ensuring customer requirements are delivered in a timely manner. Although the role may suit candidates who come from a dealership, insurance or similar background, it is essential that you are a highly accurate administrator who is open to learning the sector and progressing in your role.
Outline of the role and what you’ll be doing
* Answering customer calls and enquiries via phone and email for parts, servicing and breakdowns
* Process and provide customer quotations for required work
* Raising customer jobs detailing key information for the engineering teams
* Scheduling engineer’s visits to customer sites and breakdowns making sure all key details are provided
* Ordering of parts ensuring they’re received in time for scheduled visits
* Process warranty claims and completion certificates
* Administration of sales reports, method statements and oil analysis
* General department adminis...