Global Capillary Electrophoresis Service Trainer - ONSITE in Ludlow, Massachusetts
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?
At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
This position reports to the Director, Service Training and is part of our Global Service Support team. This position is ONSITE five days per week at our location in Framingham, MA.
In this role, you will have the opportunity to:
1. Support/manage the development of Capillary Electrophoresis (CE) service training on software, hardware, and the operation of these devices for the field service team on existing and new product platforms.
2. Develop and support triage process around CE application (customer workflow support).
3. Provide feedback to the diagnostic modelers on troubleshooting CE applications and hardware.
4. Develop instructor-led and online training course material to transfer relevant knowledge to Field Service Engineers and aftermarket sales.
5. Provide planning on the transfer of knowledge on application workflow and user operation of new and existing SCIEX and OEM products that SCIEX supports.
The essential requirements of the job include:
1. A Bachelor's Degree in Science with 2+ years of relevant experience OR Associate's Degree with 4+ years of relevant experience.
2. Demonstrated experience managing complex tasks including project management.
3. Proven experience working with confidential and sensitive information.
Travel Requirements:
This position requires up to 20% travel. Travel will primarily be domestic but may occasionally be international.
It would be a plus if you also possess previous experience in:
1. Customer Service
2. Global experience: working with skilled professionals from other countries and cultures.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
For more information, visit www.danaher.com.
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