Community Operations Specialist - Italian speaker (fully remote) - 6 months contract with potential to go up to 12+ months - £200 per day umbrella rate
The front page of the internet, our client brings over 430 million people together each month
through their common interests, inviting them to share, vote, comment, and create across
thousands of communities. Come for the cats, stay for the empathy.
We are searching for a strategic community management and operations expert to join the
International Community team and help grow outside of the US.
As the Community Operations Specialist, you will be at the forefront of jumpstarting and
fostering local communities. You will be an expert of the Italian market, proficient in English
and Italian, and focused on proactive initiatives to build bridges with local volunteer
moderators and innovate, iterate, refine, and scale our international consumer playbook. The
insights derived from your relationships and experiments will help accelerate our growth in
Italy.
This is a rare opportunity to join a new team at one of the most influential consumer products
on the internet. If developing and proving out a community relations and growth playbook in
close tandem with Product that unlocks the next hundreds of millions of global users
excites you, then you’ve found the right place!
Responsibilities:
● Gain a deep understanding of the market and specialized knowledge to identify user
and moderator pain points, competitors, and market opportunities.
● Cultivate, recruit, educate, and grow a local community of moderators (i.e., the
volunteers who are developing, maintaining, and crafting the culture of local
communities) and implement a conversion funnel to onboard external creators and
local users to turn them into active moderators.
● Be a public face with our local volunteer moderators to build trust and drive
engagement in local communities, mediating conflicts and helping drive solutions.
● Iterate, innovate, and scale the consumer growth playbook by recognizing new
opportunities, suggesting bold ideas and programs, and persuading internal teams to
align on new plans.
● Communicate quantitative and qualitative insights to optimize and improve the
international consumer growth playbook.
● Be obsessive about achieving aggressive goals and outcomes.
● Run reports, build dashboards, analyze data, set KPIs, and execute impactful
community initiatives: leverage data to uncover community and moderator insights
that will influence the direction of your market pod.
● Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and
BD teams.
What We Can Expect From You:
● 2-5 years of community development, project management, growth, operations, or
product consulting experience with a track record of community-led projects that have
driven business impact.
● Deep knowledge and understanding of Italian culture, including current events,
politics, customs, traditions, language, topics of interest, taboos, etc.
● Nuanced comprehension of the digital landscape and the cultural intricacies inherent
within it. This includes awareness of internet culture specific to Italy, as well as a deep
appreciation for the diverse cultural facets shaping contemporary Italian society.
● Succinct and persuasive communicator: collaborate effectively across internal teams,
local users, moderators, partners, content creators, influencers, etc.
● Results-obsessed: outstanding execution and high attention to detail
● Deep interest in developing and driving projects, framing issues and seeking
solutions, testing hypotheses, and iterating on process improvements.
● Proficiency in Italian & English and based in the EU timezone
Bonus Points:
● Moderation experience (eg. discord, or internet forums)
● Proficient in SQL