Operations Sales Team Senior Executive (FTC until end of October 2025)
Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
About Us:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.
We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.
Role Purpose:
1. The Customer and Retail Care department deliver the servicing to our UK consumers and retailers to agreed service performance targets.
2. The Operational Sales Team makes outbound calls to Retailers in line with the Retail contact strategy.
Role Responsibilities:
1. Support sales growth and in-store standards across our Retail estate, through excellent Retailer service and the management and motivation of the Operational Sales team (OST) to maximise returns to good causes.
2. Support the Team Managers to lead the team to build relationships, actively promote TNL and influence positive change in retailer lottery advocacy.
3. Implement OST campaigns to deliver maximum benefit to good causes and customer operations.
4. Support team performance and productivity against team and individual objectives by monitoring team performance and implementing appropriate improvements.
5. Ensure all agreed departmental KPIs are achieved.
6. Drive continuous improvement plans focusing on areas that increase sales and manage and improve the performance of operational processes and working practices.
7. Demonstrate effective real-time resource management, re-assigning resources and skills daily to ensure that outbound targets are achieved.
8. Manage and resolve complaints, escalating them where necessary implementing the resulting improvement actions.
9. Assist with presenting service reviews to internal stakeholders/clients working with them to increase sales.
10. Guide and coach the team to maximise sales per terminal.
11. Develop relevant product knowledge and expertise across the team.
What is unique about us?
Our preparations to transform the National Lottery will be a once-in-a-lifetime type of project in the lottery industry, anywhere in the world. Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
Our approach
In Allwyn, the National Lottery will have an operator that has social value at its heart. We will raise more funding for Good Causes, while running our own business in an environmentally and socially responsible way.
Come and help us shape what the future of the National Lottery could look like.
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