Lounge Cleaner - Gatwick Airport
Team Host Line Manager: Assistant Lounge Manager
Location: Gatwick Airport
Contract: Full Time
Salary: £13.23 per hour
Shift Pattern: Two early shifts (3.30am-1pm), then two late shifts (12.30pm-10pm), then two days off.
PURPOSE
You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it's always guest ready.
ROLE
As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas;
* Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.
* Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
* Use of cleaning products in a safe manner.
* To follow cleaning procedures including use of equipment Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
* Keeping public areas clean and tidy.
* Helping clean tables after customer use.
* Working as part of a team, helping others out when required.
RESPONSIBILITIES
* Willing to help out in every section and give special attention to an area, when needed.
* Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.
* Always available with the right products in order to fulfil the task at hand.
* Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.
* Ensure that each toilet area is cleaned and sparkling
GENERAL
* A friendly, welcoming & professional approach
* Working on initiative
* Ability to follow set procedures and plans
* Flexibility/Planning
* Experience in delivering premium hospitality
* Experience working to a shift pattern
BENEFITS
* 28 days paid holiday annually.
* Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
* Complimentary staff parking provided at the airport whilst you are on shift.
* Complimentary staff meal during your shift.
* 5 complimentary lounge visits each year.
* Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area
* Access to Touchdown Website for discounted holidays/flights and cruises
* 25% discount for lounge visits for your friends and family
* Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month
* 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
* Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.
* Annual flu jabs.
* Refer a friend to No1 Lounges and receive £300 when they pass probation.