University College London Hospitals NHS Foundation Trust
This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.
The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy.
This is a high performing and popular service that aims to deliver an excellent patient experience with world class care.
Main duties of the job
As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community.
1. Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.
2. Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.
3. Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person.
4. Be responsible for compiling rotas.
5. Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management.
6. Conduct appraisals, performance, personal objectives and development reviews.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites.
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Person Specification
Knowledge and Qualifications
* Educated to GCSE level or equivalent, including Grade C or higher in English.
* NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience.
Experience
* Previous NHS or healthcare experience.
* Extensive experience of working with people and teams in a multicultural ethnically diverse environment.
* Extensive experience of working in a patient orientated environment dealing with queries both face to face and over the phone.
* Previous demonstrable admin & clerical experience proven experience of working in an office environment.
* Previous experience of leading a small team.
Skills and Abilities
* Demonstrates understanding of own role within the team.
* Willing to produce a personal development plan with manager.
* Willing to develop self & undertake in-house training.
* Ability to work as part of a team.
* Demonstrate a patient centred approach.
* Ability to interact effectively with all staff.
* Able to identify risk issues in immediate working environment and correct where possible or report to line manager.
* Able to carry out administrative and clerical duties appropriate to the role.
* Demonstrates understanding of importance of maintaining privacy and dignity.
* Competent with software programmes including Microsoft Word, Outlook, Excel.
* Experience of working with hospital databases.
* Flexible approach to shift patterns (shift work including evenings and weekends).
* Able to prioritise own workload.
* Ability to work accurately and methodically.
* Demonstrate sound understanding of what constitutes a high quality service.
Communication
* Able to communicate accurately & effectively verbally, and in writing.
* The ability to pass on messages with clarity to a wide range of people.
* To have a polite and efficient telephone manner.
* The ability to receive and deal effectively with confidential and sensitive information.
* Able to work under own initiative within boundaries of role.
* Demonstrates evidence of willingness to learn & to attend mandatory training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £31,944 to £34,937 a year Per Annum Inclusive of HCAS
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