About Us:
Party Houses Europe Limited is a leading provider of unique, large group accommodations for memorable gatherings, celebrations, and events. We pride ourselves on delivering exceptional customer experiences and tailored support for our guests in the UK.
Role Overview:
We are seeking a motivated and customer-focused Customer Service Agent based in Barcelona to join our team on a freelance basis. You will serve as the first point of contact for our customers, providing exceptional service and ensuring inquiries are resolved efficiently.
This is a flexible, remote role that requires self-initiative and a passion for helping customers. You will work approximately 20 hours per week and earn €15/hour on a self-employed basis.
Key Responsibilities:
1. Customer Support: Respond promptly and professionally to customer inquiries via email and phone. Assist customers in selecting the perfect accommodation for their needs.
2. Booking Management: Guide customers through the booking process and ensure all details are accurate. Manage changes, cancellations, and special requests efficiently.
3. Problem Resolution: Handle customer complaints and concerns with empathy, aiming for swift resolution. Coordinate with venue owners and guests.
4. General Administration: Maintain accurate records of customer interactions and bookings. Collaborate with team members to improve processes and customer experience.
Requirements:
1. Location: Based in Barcelona, the position would be working from home, with roughly 1 day a week the team would meet to catch up weekly (Thursdays). The trial/hand over period of a month would be based in the office, before moving to work from home.
2. Language Skills: English mother tongue is a must.
3. Experience: Previous experience in customer service or hospitality preferred.
4. Tech-Savvy: Comfortable using customer service software, email platforms, and booking systems.
5. Interpersonal Skills: Friendly, empathetic, and solution-oriented approach to customer interactions.
6. Availability: We are looking for someone to work in the afternoons, roughly 4 hours a day.
Job Type: Part-time
Pay: €15.00 per hour
Expected hours: 15 – 20 per week
Work Location: Hybrid remote in Barcelona
Expected start date: 06/01/2025
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