Application Deadline: 28 March 2025
Department: Customer Service
Location: Cardiff
Compensation: £25,000 - £28,000 / year
Description
As an award-winning specialist insurance company, focused on travel, we're looking for experienced and passionate Customer Service Agents, dedicated to delivering exceptional service and a future potential career in financial services.
Our exceptional FIVE STAR Trustpilot rating is underpinned by our commitment to delivering an excellent customer experience. Prompt, professional handling of our inbound calls is key to this role and supports 98% of our customers rating us as Great or Excellent.
Why Join Us?
* Specialised Expertise: Be part of a company known for its ability to cover 99% of declared medical conditions, providing peace of mind to travellers who might struggle to find adequate cover elsewhere.
* Competitive Salary: Base salary of £25,000 to £28,000.
* Earnings Potential: Bonus potential of up to £200 per month.
* Flexible Roles: Full-time and part-time positions available (subject to a full-time training period of up to 5 weeks).
* Hybrid Work Model: Eligible for hybrid working after completing probation and meeting KPIs.
* Generous Holiday Allowance: 33 days of annual leave (including bank holidays and a day off for your birthday!).
* Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
* Professional Growth: Access to extensive training on AllClear Travel Insurance products, customer service techniques, and the intricacies of covering pre-existing medical conditions, with opportunities for career advancement.
* Supportive Environment: Be part of a collaborative and encouraging team culture in a company committed to transparency, empathy, and inclusivity.
* Convenient Location: Easy access to bus routes and trains.
Key Responsibilities
* Serve as the first point of contact for customers, delivering excellent customer service via phone, email, and live chat.
* Address customer enquiries, concerns, and complaints, providing effective solutions in a timely and professional manner.
* Handle customer complaints, ensuring first call resolution and customer satisfaction.
* Utilise live chat systems or similar platforms to assist customers and manage queries efficiently.
* Maintain a professional telephone manner and communicate effectively with customers, through both written and voice channels.
* Ensure customer satisfaction by going above and beyond to meet their needs and deliver exceptional service.
* Proficiently use Microsoft Excel, Word, and the internet to support customer service tasks.
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